Mechanical Keyboard and E-sports Products BBS Online from KEMOVE
Faulty keybord - Printable Version

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+---- Forum: DIERYA DK63 (https://www.kemovebbs.com/Forum-DIERYA-DK63)
+---- Thread: Faulty keybord (/Thread-Faulty-keybord)



Faulty keybord - bigpuns - 06-03-2020

Bought the DK63 on Amazon on 26th December.

First problem was that I ordered red switches but it was delivered with brown ones. I decided to not bother getting it returned and the correct one sent out at that time.

However I now have a problem that the w key intermittently fails to register. I have a video of the key failing to operate during gameplay.

Please could you advise how to get a refund? I started the process on Amazon, but was directed to kmovetech.com website, which does not appear to have a functional customer service center.

Kind regards,

Bigpuns


RE: Faulty keybord - wade - 06-04-2020

(06-03-2020, 06:28 PM)bigpuns Wrote: Bought the DK63 on Amazon on 26th December.

First problem was that I ordered red switches but it was delivered with brown ones. I decided to not bother getting it returned and the correct one sent out at that time.

However I now have a problem that the w key intermittently fails to register. I have a video of the key failing to operate during gameplay.

Please could you advise how to get a refund? I started the process on Amazon, but was directed to kmovetech.com website, which does not appear to have a functional customer service center.

Kind regards,

Bigpuns
Hi, I send you a message by privete message. Please check it.
Btw, provide your order number and the SN number on the back of the keyboard.


RE: Faulty keybord - bigpuns - 06-04-2020

(06-04-2020, 01:43 AM)wade Wrote:
(06-03-2020, 06:28 PM)bigpuns Wrote: Bought the DK63 on Amazon on 26th December.

First problem was that I ordered red switches but it was delivered with brown ones. I decided to not bother getting it returned and the correct one sent out at that time.

However I now have a problem that the w key intermittently fails to register. I have a video of the key failing to operate during gameplay.

Please could you advise how to get a refund? I started the process on Amazon, but was directed to kmovetech.com website, which does not appear to have a functional customer service center.

Kind regards,

Bigpuns
Hi, I send you a message by privete message. Please check it.
Btw, provide your order number and the SN number on the back of the keyboard.

Having looked at the forums, this appears to be a regular failing. But even though it has failed under warranty due to a common defect, I am now expected to pay £50 to have this £56 brick shipped back to the USA.

This product should have been recalled at no expense to the consumer, not leave me £50 out of pocket.


SN 63BA030201Z08770
Order # 026-7189422-0089161

Not a good way to do business.


RE: Faulty keybord - wade - 06-05-2020

(06-04-2020, 01:48 PM)bigpuns Wrote:
(06-04-2020, 01:43 AM)wade Wrote:
(06-03-2020, 06:28 PM)bigpuns Wrote: Bought the DK63 on Amazon on 26th December.

First problem was that I ordered red switches but it was delivered with brown ones. I decided to not bother getting it returned and the correct one sent out at that time.

However I now have a problem that the w key intermittently fails to register. I have a video of the key failing to operate during gameplay.

Please could you advise how to get a refund? I started the process on Amazon, but was directed to kmovetech.com website, which does not appear to have a functional customer service center.

Kind regards,

Bigpuns
Hi, I send you a message by privete message. Please check it.
Btw, provide your order number and the SN number on the back of the keyboard.

Having looked at the forums, this appears to be a regular failing. But even though it has failed under warranty due to a common defect, I am now expected to pay £50 to have this £56 brick shipped back to the USA.

This product should have been recalled at no expense to the consumer, not leave me £50 out of pocket.


SN 63BA030201Z08770
Order # 026-7189422-0089161

Not a good way to do business.
Sorry, can you send us a video? We need to verify that.
The return address is incorrect, and will provide you with a new address after verification.


RE: Faulty keybord - bigpuns - 06-08-2020

(06-05-2020, 06:24 AM)wade Wrote:
(06-04-2020, 01:48 PM)bigpuns Wrote:
(06-04-2020, 01:43 AM)wade Wrote:
(06-03-2020, 06:28 PM)bigpuns Wrote: Bought the DK63 on Amazon on 26th December.

First problem was that I ordered red switches but it was delivered with brown ones. I decided to not bother getting it returned and the correct one sent out at that time.

However I now have a problem that the w key intermittently fails to register. I have a video of the key failing to operate during gameplay.

Please could you advise how to get a refund? I started the process on Amazon, but was directed to kmovetech.com website, which does not appear to have a functional customer service center.

Kind regards,

Bigpuns
Hi, I send you a message by privete message. Please check it.
Btw, provide your order number and the SN number on the back of the keyboard.

Having looked at the forums, this appears to be a regular failing. But even though it has failed under warranty due to a common defect, I am now expected to pay £50 to have this £56 brick shipped back to the USA.

This product should have been recalled at no expense to the consumer, not leave me £50 out of pocket.


SN 63BA030201Z08770
Order # 026-7189422-0089161

Not a good way to do business.
Sorry, can you send us a video? We need to verify that.
The return address is incorrect, and will provide you with a new address after verification.
I have a video clip ready, and the problem has worsened since. Where would you like me to send the video clip?


RE: Faulty keybord - wade - 06-08-2020

(06-08-2020, 09:30 AM)bigpuns Wrote:
(06-05-2020, 06:24 AM)wade Wrote:
(06-04-2020, 01:48 PM)bigpuns Wrote:
(06-04-2020, 01:43 AM)wade Wrote:
(06-03-2020, 06:28 PM)bigpuns Wrote: Bought the DK63 on Amazon on 26th December.

First problem was that I ordered red switches but it was delivered with brown ones. I decided to not bother getting it returned and the correct one sent out at that time.

However I now have a problem that the w key intermittently fails to register. I have a video of the key failing to operate during gameplay.

Please could you advise how to get a refund? I started the process on Amazon, but was directed to kmovetech.com website, which does not appear to have a functional customer service center.

Kind regards,

Bigpuns
Hi, I send you a message by privete message. Please check it.
Btw, provide your order number and the SN number on the back of the keyboard.

Having looked at the forums, this appears to be a regular failing. But even though it has failed under warranty due to a common defect, I am now expected to pay £50 to have this £56 brick shipped back to the USA.

This product should have been recalled at no expense to the consumer, not leave me £50 out of pocket.


SN 63BA030201Z08770
Order # 026-7189422-0089161

Not a good way to do business.
Sorry, can you send us a video? We need to verify that.
The return address is incorrect, and will provide you with a new address after verification.
I have a video clip ready, and the problem has worsened since. Where would you like me to send the video clip?
You can send a video link  here.Thanks!


RE: Faulty keybord - bigpuns - 06-10-2020

(06-08-2020, 09:57 AM)wade Wrote:
(06-08-2020, 09:30 AM)bigpuns Wrote:
(06-05-2020, 06:24 AM)wade Wrote:
(06-04-2020, 01:48 PM)bigpuns Wrote:
(06-04-2020, 01:43 AM)wade Wrote: Hi, I send you a message by privete message. Please check it.
Btw, provide your order number and the SN number on the back of the keyboard.

Having looked at the forums, this appears to be a regular failing. But even though it has failed under warranty due to a common defect, I am now expected to pay £50 to have this £56 brick shipped back to the USA.

This product should have been recalled at no expense to the consumer, not leave me £50 out of pocket.


SN 63BA030201Z08770
Order # 026-7189422-0089161

Not a good way to do business.
Sorry, can you send us a video? We need to verify that.
The return address is incorrect, and will provide you with a new address after verification.
I have a video clip ready, and the problem has worsened since. Where would you like me to send the video clip?
You can send a video link  here.Thanks!
https://drive.google.com/file/d/1M5Wb3iC3DIhTuXRU-FVn6udh7rZZEwBF/view?usp=sharing

Samples of key not registering at about 0:04 and 0:42


RE: Faulty keybord - wade - 06-11-2020

(06-10-2020, 12:11 PM)bigpuns Wrote:
(06-08-2020, 09:57 AM)wade Wrote:
(06-08-2020, 09:30 AM)bigpuns Wrote:
(06-05-2020, 06:24 AM)wade Wrote:
(06-04-2020, 01:48 PM)bigpuns Wrote: Having looked at the forums, this appears to be a regular failing. But even though it has failed under warranty due to a common defect, I am now expected to pay £50 to have this £56 brick shipped back to the USA.

This product should have been recalled at no expense to the consumer, not leave me £50 out of pocket.


SN 63BA030201Z08770
Order # 026-7189422-0089161

Not a good way to do business.
Sorry, can you send us a video? We need to verify that.
The return address is incorrect, and will provide you with a new address after verification.
I have a video clip ready, and the problem has worsened since. Where would you like me to send the video clip?
You can send a video link  here.Thanks!
https://drive.google.com/file/d/1M5Wb3iC3DIhTuXRU-FVn6udh7rZZEwBF/view?usp=sharing

Samples of key not registering at about 0:04 and 0:42
OK,I send you a message by private message, please check it.


RE: Faulty keybord - botsfordandrew - 11-02-2020

I am grateful for these recommendations.